BOOKING AND PAYMENT CONDITIONS - IMPORTANT INFORMATION
1. OPERATION OF TOURS
All tours are subject to a minimum number of 8 travelers and a maximum number of 16 travelers per tour.
Numbers of travelers - 7 or less and 17 or more - can be catered for by special request. Please consult with product distributor or direct to Exclusive New Zealand Holidays Ltd for further information.
"Taylor - made" tours are available, please enquire.
Payment of deposit for any booking constitutes your acceptance of these Terms and Conditions.
All products must be prepaid in full prior to commencement of your travel.
4. DEPOSITS / PAYMENTS
A non-refundable deposit of 10% of the total cost of tour (per person)plus any deposits as required by product providers is required at the time of booking. Full payment is required a minimum of 60 days prior to departure. For bookings made within 60 days of travel, payment in full must be received immediately.
5. REFUNDS / CANCELLATIONS / AMENDMENTS
Cancellations must be advised to Exclusive New Zealand Holidays Ltd via the distributor, or direct, whichever the case may be, in writing and will come in to affect the day they are received by Exclusive New Zealand Holidays Ltd.
up to 60 days prior to departure forfeit : Deposit - 10% of tour price.
59 - 45 days prior to departure forfeit : 30% of the tour price.
44 - 15 days prior to departure forfeit : 60% of the tour price.
14 - 5 days prior to departure forfeit : 90% of the tour price.
4 days or less prior to departure forfeit : 100% of tour price.
“No show” on day of departure forfeit : 100% of tour price.
Once travelers reservation has been confirmed, any required amendments instigated by the traveler will incur a minimum charge of USD100.00 per booking to cover communication and administration costs.
Any requests for refunds are to be made to Exclusive New Zealand Holidays Ltd via our distributor, or direct, if booked direct, in writing (signed by traveler) and will come in to affect the day they are received by Exclusive New Zealand Holidays Ltd.
No refunds are available for any unused services, except where an activity is not available due to weather conditions.
Services that have been pre-booked and are canceled at least 72 hours prior to the date the service would have been availed will only be refunded or part-refunded with the approval of the operator providing the service.
Claims for refunds due to circumstances outside the control of
the traveler or the Product Supplier must be in writing, along with a written statement from the
operator involved. This must then be submitted within a 20-day period of returning to your normal place of residence to Exclusive New Zealand Holidays Ltd via our distributor, or direct, if booked direct, in writing and will come in to affect the day they are received by Exclusive New Zealand Holidays Ltd.
Exclusive New Zealand Holidays Ltd reserves the right to review its Refunds/Cancellations/Amendments Policies from time to time should this become necessary.
6. TOUR COSTS
Each tour described is a complete "package" and as such, an itemised breakdown of costs will not be given. These prices include Government Goods and Services Tax of the countries visited. Currently 12.5% in New Zealand and 10% Australia.
7. INCLUDED IN TOTAL PRICE
All items as specified in your itinerary price except where stated as “optional activities”.
Not included in these prices are Airport Departure Taxes, Customs or Immigration fees. Likewise all items of a personal nature such as laundry, telephone/fax/Email charges, excess baggage, room service (including meals), mini bar charges, alcoholic and non alcoholic beverages etc are the traveler's responsibility.
8. FULL PAYMENT
Once full payment has been received by Exclusive New Zealand Holidays Ltd no further charges will occur, other than those instigated by you.
Any payments that are approved to be invoiced & not received within 7 days of date of invoice will be charged interest at a rate of 2.5% per calendar month plus any other collection fees
9. GRATUITIES (TIPS)
Gratuities (tips) are the responsibility of the traveler. A guide to tipping will be included in your travel documents presented to you on arrival in New Zealand and or Australia.
10. AIR TRAVEL International & internal airfares are not included. International will be arranged by our preferred distributor who will provide you with full information on airfares to New Zealand and Australia. Air travel within the New Zealand and Australia will be arranged by us, the cost of these will be passed on to you at COST. On many occasions these are very good prices depending on the length of time before travel.
If you wish to travel with your "Air Miles/Frequent Flier Points", we will provide you with flight numbers for Qantas Airways. Points or miles travel is permitted only on international travel, to start your tour and return. To use this travel you may need to travel in advance of tour start date and perhaps some days after end of tour. Air Miles/Frequent Flier Points must be eligible to be redeemed with Qantas Airways. For information visit www.qantas.com.au
11. INSURANCE It is strongly recommended that you purchase comprehensive Travel Insurance to cover the duration of your holiday and to protect you against cancellation charges, loss or damage to luggage and personal effects, loss of cash and medical expenses. Full details of Travel insurance are available from one of our prefered distributors or any travel agent or airline.
12. VISA - ENTRY PERMITS - PASSPORT
Information regarding Visa, Entry Permits and Passports to be obtained from a preferred distributor or any travel agent.
13. EXCESS BAGGAGE
Carriage of baggage in excess of the set limit on air travel is the responsibility of the individual traveler.
14. RESPONSIBILITY CLAUSE
The responsibility (liability) of New Zealand and Australia Vacations Ltd (Exclusive New Zealand Holidays Ltd) is strictly limited.
As a tour operator, Exclusive New Zealand Holidays Ltd organizes, promotes and sells tour programs consisting of certain travel services, including but not limited to, surface transportation, sightseeing excursions and hotel accommodation which Exclusive New Zealand Holidays Ltd purchased or reserves from various suppliers.
The suppliers providing travel services for Exclusive New Zealand Holidays Ltd’s tour programs are independent contractors and are not agents or employees of Exclusive New Zealand Holidays Ltd. Exclusive New Zealand Holidays Ltd is not responsible for the willful or negligent acts and/or omissions of such suppliers or any air carrier or their respective employees, agents, servants or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of services.
All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers and/or air carriers.
By utilizing the travel service of the suppliers, you agree that neither Exclusive New Zealand Holidays Ltd nor any representative shall be liable for any accident, injury, property damage or personal loss to you or to those travelling with you in connection with any accommodations, transportation’s or other travel services, or resulting directly from any occurrences or conditions beyond Exclusive New Zealand Holidays Ltd’s control, including, but not limited to, acts of terrorism, war, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellations or of changes in itinerary or schedules.
The distributor of Exclusive New Zealand Holidays Ltd'S products will forward deposits and all other payments to New Zealand and Australia Vacations Ltd on your behalf. The distributor or any other agent involved in the planning of your travel or any other person or distributor whatsoever of itineraries planned and arranged by Exclusive New Zealand Holidays Ltd for the purpose of receipt of monies as required by Exclusive New Zealand Holidays Ltd’s terms and conditions of sale until such monies have been received by Exclusive New Zealand Holidays Ltd from the distributor agent or any other person to whom you have paid such monies.
There Are No Places On Earth Like Australia And New Zealand!